Chapter 10

Overall,  this chapter did a very good job of conveying all of the different types of memos. One thing that caught my attention was the "you" perspective. This is simply when you have to put the readers interest and feelings first. You must take into account how a reader will react, and you choose your words carefully. If you don't follow these instructions, you can offend your reader. You must also keep in mind that being polite is very important. If something doesn't go your way or you have to criticize somebody, you must do it in a way that conveys good will and trust in the recipient. Being too brute or negative can make things worse, and may allow a situation to go from bad to worse.